Frequently Asked Questions

Where do you deliver?

We ship exclusively to addresses across Australia, including residential, business, and rural areas.
How much does shipping cost?

Shipping is 100% FREE on all orders across Australia, with no minimum spend required.
How long will it take to receive my order?

Orders are processed within 1–2 business days. Standard delivery across Australia typically takes 3 to 5 business days.
How can I track my order?

Once your order dispatches, you will receive an automated shipping confirmation email containing a tracking link and consignment number.

What is your return policy?

We offer a risk-free 30-day return policy. You have 30 days from the date of delivery to request a return for any item.
Do I have to pay for return shipping?

No! Bilirion provides prepaid return shipping labels for all eligible returns within Australia.
Are there any restocking fees?

No. We charge $0.00 in restocking fees.
Are any items non-returnable (Final Sale)?

No. Unlike many stores, Bilirion has no final sale exclusions—all items in our store are eligible for return under our 30-day policy.
How long does it take to get my refund?

Once your return arrives at our facility and is inspected, refunds are issued back to your original payment method within 1–3 business days.

Are all items brand new?

Yes, every product listed on bilirion.shop (from espresso machines to outdoor sheds) is brand new and comes with original manufacturer parts and packaging.
What if my item arrives damaged or incorrect?

If your package arrives damaged in transit or you receive the wrong item, email us immediately at kaptansingh1723@gmail.com with photos or video of the issue. We will send a free replacement or issue a full refund immediately.
How can I contact customer support?

You can reach us by email at kaptansingh1723@gmail.com or by phone at +61 435 916 344. Our team is available Monday through Friday, 9:00 AM – 5:00 PM AEST.

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